Technologies, Market, Destinations & Sourcing Practice is the title of the new Outsourcing Journal Special Edition. In this issue of the Outsourcing Journal Special Editions we take a look at the effects and cases of implementation of new technologies, such as AI and process automation and how companies – both on client and service provider side can benefit form innovating handling IT and business processes.


Further we provide insights into one of the most challenging areas – also for both: clients and service providers – the recruitment of suitable employees. In connection we provide insights into the demand situation of German speaking employees in the IT and business process services industry in selected markets in Central and Eastern Europe. We have a visit of the Belarus’ ITC industry and last but not least get practitioner insights on how to manage sourcing of IT services, how to identify suitable service partners and sourcing destinations.